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CARS Newsletter

Auto Repair / Bellingham WA / Your Rights

Posted by D on January 15, 2019 at 11:25 AM

 

Auto Repair / Your Rights

Frequently Asked Questions

 

 

Smart Shopping for Auto Repairs

You can help avoid trouble with an unreliable or dishonest repair shop by following these tips:

•Deal only with a registered shop. Make sure there's a  State Department of Motor Vehicles (DMV) registration certificate inside.

•Ask your family, friends and co-workers for advice on reliable repair shops in your area, as well as those you should avoid.

•Keep all records, including estimates, invoices, work orders, receipts, guarantees and warranties. Besides their importance in case you file a repair complaint, these papers serve as your record of service, and could increase your vehicle's resale value.

•If you authorize repair work by phone, write down the date and time, the name of the person you spoke with, any estimated price quoted, and other pertinent details.

•Don't be afraid to ask questions. Management of a shop should take the time to explain required repairs and prices, discuss problems, and tell you about the training and experience of employees.

*Make sure your vehicle is serviced  and keep very clear records of your vehicle's maintenance.

  •  Do you have to return to the dealer facility for all of my car's maintenance to keep from voiding the warranty?
    The answer to this is,ABSOLUTELY NOT. You can have routine service done by any competent independent service shop or garage and still maintain your warranty.
  • Do you need to use the manufacturer's original equipment parts to keep you warranty valid? NO! Automakers cannot specify the use of their or anyone else's products for your vehicle's maintenance.
  • Check your owner's manual to find out what products should be replaced and at what inervals. You may use any brand-name quality product such as CARQUEST to replace fan belts, hoses, brakes, exhausts, chassis parts, oil, or any other product needed to be replaced. ( Stated in CARQUEST Tech-Net Auto service guide)

If your car is leased are you responsible for maintenance?

  •  YES! Even if you lease a vehicle you are responsible for all maintenance and repairs.

How does the quality of aftermarket products compare with original equipment products?

  •  Today, many of the products are manufactured by the same supplier and may even be guaranteed longer than the original equipment products. Aftermarket products supplied by CARQUEST meet or exceed manugacturer's specifications.

  

Safe Travels From: C,.A.R.S. = Complete Auto Repair Service

4724 Pacific Hwy. 
Bellingham WA. 98226 

(360) 922-0553 

www.carsbellingham.com

Exit 260 Off I-5
North of Bellingham / South of Ferndale

 

 

Categories: 2019